Shipping Policy
Last updated: 1 SEPTEMBER 2026
At Crug , we want your product to reach you as quickly and safely as possible. Please read our shipping policy below for details on processing times, delivery timelines, charges, and tracking.
1. Order Processing Time
- All orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays) after payment confirmation.
- Orders placed on Sundays or holidays will be processed the next business day.
- During sale periods or high-demand launches, processing may take an additional 1–2 days. We'll notify you if there's a significant delay.
2. Shipping Destinations
- We currently ship only within India.
- We deliver to most serviceable pin codes across the country via our courier partners. If your pin code is not serviceable, you'll be notified at checkout.
3. Delivery Timelines
| Region | Estimated Delivery Time |
|---|---|
| Metro cities (Delhi, Mumbai, Bangalore, etc.) | 3–6 business days |
| Tier 2/3 cities | 5–7 business days |
| Remote/rural areas | 7–10 business days |
Delivery timelines are estimates and begin from the date of dispatch, not order placement. Delays due to weather, courier disruptions, or unforeseen circumstances are outside our control, but we'll keep you updated.
4. Shipping Charges
-
Free shipping on all prepaid orders .
- Cash on Delivery (COD) orders incur an additional COD handling fee of ₹99, if applicable.
5. Order Tracking
- Once your order is shipped, you'll receive an SMS/email with your tracking ID and a link to track your shipment.
- You can also track your order by logging into your account on our website or contacting us at crugindia@gmail.com.
6. Multiple Shipments
- If you order multiple items, they may be shipped separately depending on stock availability. You will not be charged extra for split shipments.
7. Failed Delivery Attempts
- Our courier partners typically make up to 2–3 delivery attempts. If delivery fails after that, the order may be returned to us.
- Please ensure your address and phone number are accurate and reachable to avoid delays or return-to-origin (RTO) issues.
8. Damaged or Lost Shipments
- If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date, in case of loss) at [retrunsexchanges.crug@gmail.com], and we'll resolve it promptly — via replacement or refund.
9. Change of Delivery Address
- Address changes can be accommodated only before the order is shipped. Once dispatched, we're unable to modify the delivery address.
10. Contact Us
For any shipping-related queries, reach out to us at:
- Email: crugindia@gmail.com
- Phone/WhatsApp: 7024039079
- Hours: 10:00 AM to 07:00PM
Crug Jeans reserves the right to update this shipping policy at any time without prior notice. Any changes will be reflected on this page.