Refunds or Exchange 

Refunds: Upon receipt and inspection of the returned item(s), we will issue a refund to the original method of payment within 7-10 days. Please note that shipping charges are non-refundable.

Exchanges: If you would like to exchange your item for a different size, color, or style, please indicate your preference when contacting customer service. We will process the exchange once we receive the returned item(s) and verify their eligibility.

Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue and provide a replacement, refund, or exchange as needed.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at shop@crugstore.com .

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Thank you for choosing CRUG . We look forward to serving you.